Outsourcing business processes (non-core), such as human resources, IT services, accounting, and customer service, can help increase your productivity. This way, you can spend more energy and time on core business activities and expand your business.
However, you need to find the best countries that offer reliable BPO services before you can outsource the processes. And this blog can help.
Below, we have listed some of the top emerging locations/countries for BPOs that you can rely on. We’ve also discussed the primary reasons behind choosing a specific location for BPO. This way, you can compare the available options better and make an informed decision.
Top Countries for Business Process Outsourcing
The best outsourcing destinations in the world are:
India
India is one of the top outsourcing destinations in the world. It specializes in technical BPO services, particularly IT and software development. It has maintained its top position as the BPO giant for nearly two decades.
Key Reasons to Choose India
- Affordable Services: The BPO industry in India offers affordable services to businesses all over the world without compromising quality. It is because of the low cost of living, the low average salary, and the high availability of skilled talent.
- Top Talent: The education system in India gives high importance to science and technology. That is why India has numerous individuals specializing in IT, software development, etc., making it a hub of software development and IT services.
The Philippines
The BPO industry in the Philippines has been constantly growing. There are hundreds of agencies established in the country. Filipinos are best known for their work ethics and offer highly professional services.
Key Reasons to Choose the Philippines
- English-Speaking Workforce: Around 70–80% of Filipinos speak English. English is the primary medium of instruction in schools and workplaces in the Philippines. And this makes the Philippines an ideal location for any business that prefers an English-speaking workforce.
- Supportive Government: The government of the Philippines provides complete support for the BPO industry. For instance, they have flexible regulations and offer incentives to make sure the market keeps growing. In addition, the government also offers courses in various institutions that teach students essential BPO industry-related skills.
Malaysia
Similar to the Philippines, Malaysia is also continuing to grow as a strong contender for business process outsourcing services worldwide.
Key Reasons to Choose Malaysia
- Low cost of living: The living costs in Malaysia are much lower compared to the United States or European countries. Therefore, the expected average salary is also significantly lower than in most countries. While the services are affordable, Malaysian BPOs are still known to offer high-quality services.
- Policies and Infrastructure: The Malaysian government has introduced a variety of pro-business policies keeping the BPO sector and services in mind. Malaysia also has some of the strongest cybersecurity and IP laws in Southeast Asia and ensures excellent artificial intelligence and robotic process automation that help provide higher-value services.
Brazil
One Latin American country that is evolving and growing rapidly in the field of business process outsourcing is Brazil. It is one of the most mature and popular BPO destinations in South America. So much so, over 1.5 million workers offer highly professional call center services from Brazil.
Key Reasons to Choose Brazil
- Multilingual Capabilities: Even though Portuguese is the native language in Brazil, the country still offers capabilities in other languages, including English, French, and Spanish.
- Skilled Personnel: The Brazilian workforce is educated and tech-savvy. The potential pool of workers is pretty strong, making Brazil a hotspot for BPO services.
Conclusion
The BPO industry is growing at a steady pace all over the world. Every country is trying to position itself as the leader in providing outsourcing services. That is why it’s important to weigh all the options and keep in mind various factors like cost, government regulations, education, talent, etc. before choosing the final BPO destination for your organization.
